Hey there! At OpalLuxe, we’re not just another online store—we’re a small team of jewelry lovers who genuinely care about your experience. Ever since our founder, Sarah, started this journey from her garage in Oroville, one thing hasn’t changed: every customer email still gets a personal reply. No bots, no templates—just real conversations.
Remember that time a customer’s feedback completely redesigned our best-selling necklace? Yeah, we do too. Whether you’ve got a question about gemstone care or want to share your latest unboxing video (we live for those!), here’s how to reach us:
Honestly? We’ve tried contact forms before, but they feel so... impersonal. Instead, shoot us an email or DM on Instagram—whatever feels easiest for you. Need help choosing an engagement ring? Curious about ethical sourcing? Just want to chat about that stunning opal hue? We’re all ears.
Fun fact: Our customer service motto is "Treat every inquiry like it’s from your best friend." Sometimes that means sending handwritten thank-you notes with emoji doodles. No regrets.
We get it—sometimes you need answers now. While we don’t have 24/7 automated chat (those bots drive us nuts too), from 10am–4pm PST, you’ll usually find either Sarah or Marco responding live. Look for the little chat icon in the corner! Outside those hours? We’ll get back to you within 3 hours—pinky promise.
P.S. If you’re in Oroville, come say hi at our workshop! Coffee’s always brewing, and we’ll probably show you the secret drawer of experimental designs.
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